Return & Refund Policy

Return & Refund Policy Thank you for shopping with us. We strive to provide high-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase. 1. Return Eligibility Returns are accepted only for products that are damaged, defective, incorrect, or missing parts at the time of delivery. Requests for returns must be raised within 48 hours of receiving the order. Products must be unused, in original packaging, and with all tags, accessories, manuals, and invoice included. 2. Non-Returnable Items The following items are generally not eligible for return or exchange: Opened or used products Products damaged due to misuse or improper handling Clearance sale or discounted items Gift cards or customized products Soft toys, any stationery, or personal-use items. 3. Return Process To request a return, customers must contact our support team with: Order number Product images/videos showing the issue Brief description of the problem Once approved, return instructions will be shared. 4. Refund Policy Refunds are processed only after the returned product is received and inspected. Approved refunds will be credited to the original payment method within 5–10 business days. In case of Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit. 5. Exchange Policy Exchanges are subject to product availability. If the replacement product is unavailable, a refund or store credit may be offered. 6. Cancellation Policy Orders can be cancelled before dispatch. Once shipped, orders cannot be cancelled. 7. Shipping Charges Shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect product received from our side. Return shipping shall be FREE for all damaged, defective, incorrect, or missing parts at the time of delivery. 8. Damaged Package on Delivery If the package appears damaged or tampered with, customers are advised to refuse delivery or record an unboxing video while opening the package. 9. Contact Us The Orange Store 📍 EC Road Store: 5 EC Road, Opp Urban Buy, Dehradun, Uttarakhand 📍 Sahastradhara Road Store: Near IT Park, Dehradun, Uttarakhand 📞 Phone/WhatsApp: +91 9837033338 📧 Email: tosdehradun@gmail.com 🌐 Website: www.shoporange.in Customer Support Hours: Monday to Sunday: 10:30 AM – 8:00 PM IST For return, refund, or exchange requests, please contact our customer support team through our website or official support channels.